It’s always upsetting to receive negative feedback from a customer, but it’s important to remember that angry customers present an opportunity to build loyalty and create a lasting relationship. When writing an email to an angry customer, there are a few key points to keep in mind. First, keep your tone professional and respectful.
Remember that the customer is angry and may not be receptive to criticism, so avoid being confrontational. Second, take responsibility for the problem and offer a solution. This shows the customer that you’re committed to resolving the issue and preventing it from happening again in the future. Finally, thank the customer for bringing the problem to your attention. This helps to diffuse the anger and show that you’re grateful for their feedback. By following these tips, you can turn an angry customer into a loyal one.
Email Response to An Angry Customer Email Examples
Template 1
Dear [Customer],
We are sorry to hear that you are unhappy with your recent purchase. We appreciate your feedback and would like to help resolve the issue as soon as possible. Please reply to this email with your order number and a description of the problem, and we will do our best to resolve the issue to your satisfaction. Thank you for your patience and understanding.
Sincerely,
[Your Name] [Your Title]
Template 2
Dear [Customer],
We’re sorry to hear that you’re unhappy with your recent purchase. We want all of our customers to be satisfied with their purchases, and we’ll do our best to make things right. Please reach out to our customer service team at 1-800-123-4567 and they would be more than happy to help you with a return or exchange. We hope to hear from you soon and thanks for shopping with us.
[Your Name] [Your Title]
Template 3
Dear [Customer],
I am sorry to hear that you were unhappy with your recent experience at our shop. We strive to provide our customers with the best possible experience, and we are sorry that we failed to meet your expectations in this instance. We would love to do whatever we can to make things right. Please call us at 1-800-123-4567 or email us at customer@usa.com so that we can resolve this issue as soon as possible. Thank you for your business, and we hope that you will give us another chance to serve you in the future.
Sincerely,
[Your name]
Template 4
Dear [Customer],
I’m sorry to hear that you were unsatisfied with your recent purchase. We strive to provide our customers with the best possible experience and I apologize that we fell short in this instance. I would be more than happy to help you with a return or exchange. Please email me atcustomerservice@example.com or give me a call at 1-800-123-4567 and I will be happy to assist you further. Thank you for your feedback and for giving us the opportunity to improve your experience.
Sincerely,
[Your Name] [Your Title]
Template 5
Dear [Customer],
Thank you for taking the time to fill out our patient feedback form. We are sorry to hear that you were not satisfied with your experience at our practice and would like to offer our sincere apologies. We strive to provide the highest level of care to all of our patients and are committed to making every visit a positive one. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Sincerely,
[Your name] [Your Title]
Make sure this is inlcuded in your email …
When writing an email to an angry customer, it is important to maintain a professional and calm tone. Be sure to apologize for the inconvenience that the customer has experienced, and provide a brief explanation of what went wrong. If possible, offer a solution to the problem. Thank the customer for their patience, and let them know that you will be happy to help resolve the issue.
Finally, one step that makes all the difference? Always provide your contact information in case the customer needs to get in touch with you. Customers want to know that they will be heard and that they can reach out to the company. With this last step, you can diffuse a difficult situation and turn an angry customer into a satisfied one.
