The order confirmation email stands as a critical touchpoint in e-commerce communication. It reassures customers that their transaction was successful and provides them with useful details about their purchase. For businesses, this is not just a transactional message but also an opportunity to enhance customer experience and build confidence in your brand.
This blog presents 21 template emails for order confirmation, purposefully crafted to align with different brand personas and customer expectations. They are structured to convey necessary order details with professional clarity and precision. While customization may be required to fit your unique brand voice, these templates serve as a comprehensive starting point for efficient and effective order communication.
Order Confirmation Email |Email Body Example:
Subject: Confirmation of Your Order #[Order_Number]
Dear [Customer_Name],
Thank you for your purchase from [Company_Name]. We are pleased to confirm that your order [#Order_Number] has been successfully processed and is now being prepared for shipment.
Please find below the details of your transaction for your records:
- Order Number: [#Order_Number]
- Order Date: [Order_Date]
- Billing Information: [Billing full name and address]
- Payment Method: [Last four digits of the payment card or other payment method]
- Shipping Information: [Shipping full name and address]
- Estimated Delivery Date: [Estimated delivery or shipping date]
Ordered Items:
- [Item #1 Description] x [Quantity] – [Price]
- [Item #2 Description] x [Quantity] – [Price]
- [… Further items if applicable]
Order Subtotal: [Subtotal]
Shipping Fee: [Shipping cost, if applicable]
Sales Tax: [Tax]
Total: [Total cost]
We will notify you with a follow-up email once your items have shipped, which will include tracking information to ensure you can monitor your order’s journey to your doorstep.
Should you need to make any changes or if you have any questions, please contact us promptly at [Customer_Service_Email] or call us at [Customer_Service_Phone_Number].
We appreciate your patronage and hope you enjoy your purchase. Thank you for choosing [Company_Name].
Warm regards,
[Your Full Name]
[Your Job Title]
[Company_Name]
The email has been structured to deliver the required information succinctly and clearly. All relevant details are provided in list format for easy scanning and comprehension. The language used is direct, maintaining a professional and educational tone throughout the email. Encourage recipients to reach out for possible amendments or queries—the aim is to empower them with top-tier service corresponding with their professional needs.
Order Confirmation Email Examples
Template 1:
Subject: Your Order #[Order_Number] with [Company_Name] is Confirmed!
Hello [Customer_Name],
Thank you for shopping with [Company_Name]! We’ve successfully received your order (number: [#Order_Number]) and have started processing it for shipment.
Below are your order details:
- Order Number: [#Order_Number]
- Order Date: [Order_Date]
- Payment Method: [Payment Method]
- Shipping Method: [Shipping Method]
- Shipping Address: [Shipping Address]
- Estimated Delivery Date: [Estimated Delivery Date]
Summary of Items Ordered:
- [Item Name] [Quantity] x [Total Cost]
- [Item Name] [Quantity] x [Total Cost]
Order Total Cost: [Total Cost]
We will send you an email update once your order is shipped, including the tracking information. If you have any questions or concerns, please do not hesitate to reach our customer service team at [Customer_Service_Email] or [Customer_Service_Phone_Number].
Thanks again for shopping with [Company_Name]. We hope to serve you again soon.
Best Regards,
[Your_Name]
[Your_Position]
[Company_Name]
Template 2
Subject: [Company_Name] Acknowledges Your Order #[Order_Number]
Dear [Customer_Name],
We are happy to confirm the receipt of your recent order (#[Order_Number]) placed with [Company_Name]. It’s now being processed and will soon be on its way to your shipping address.
Here’s a brief overview of your order:
- Order ID: [#Order_Number]
- Date Placed: [Order_Date]
- Payment Used: [Payment_Medium]
- Shipping Address: [Shipping_Address]
Ordered Items:
- [Product_Name] x [Amount] – [Price]
- [Product_Name] x [Amount] – [Price]
Total Cost Breakdown:
- Subtotal: [Subtotal]
- Tax: [Tax_Amount]
- Shipping: [Shipping_Fee]
- Order Total: [Total_Cost]
You will receive an additional message with tracking information once your order is dispatched. For queries or adjustments, kindly contact us at [Customer_Service_Email] or [Customer_Service_Phone_Number]. We are always here to assist you.
Thank you for your trust and support in [Company_Name]. We eagerly anticipate serving you.
Best Wishes,
[Your_Name]
[Your_Position]
[Company_Name]
Template 3:
Subject: Order Confirmation #12345 from [Company_Name]
Dear [Customer_Name],
We are pleased to confirm that we have received your order. Your prompt attention to finalizing your transaction reflects the efficiency we strive for at [Company_Name]. Below, please find the details of your order to ensure everything is accurate and meets your expectations.
Order Details:
- Order Number: 12345
- Date: [Date of Purchase]
- Billing Address: [Complete Billing Address]
- Shipping Address: [Complete Shipping Address]
- Payment Method: [Payment Method Used]
Itemized Description:
- [Item Description] [Quantity] [Price]
- [Item Description] [Quantity] [Price]
- [Item Description] [Quantity] [Price]
Financial Summary:
- Item Subtotal: [Subtotal]
- Shipping & Handling: [Shipping Cost]
- Tax: [Applicable Tax]
- Total Amount Charged: [Total Cost]
We will notify you with a tracking number once your order is en route to you. For any concerns or inquiries, our customer service team is readily available at [Customer_Service_Email] or [Customer_Service_Phone_Number].
We value your business and look forward to serving your future needs with the same dedication and quality.
Sincerely,
[Your Name]
[Your Title]
[Company_Name]
[Contact Information]
Template 4:
Subject: Confirmation for Your Order with [Company_Name] – #[Order_Number]
Dear [Customer_Name],
We acknowledge with thanks the receipt of your order number #[Order_Number], placed on [Order_Date]. This message serves to confirm that your order is being processed by our dedicated team.
Essential Order Information:
- Order ID: #[Order_Number]
- Order Date: [Order_Date]
- Payment Made Through: [Payment Method]
- Items Ordered:
- [Item Name] – [Quantity] – [Price]
- [Item Name] – [Quantity] – [Price]
- Estimated Delivery: [Estimated Delivery Date]
Billing Summary:
- Subtotal of Items: [Subtotal]
- Shipping Charges: [Shipping Fee]
- Applicable Taxes: [Tax]
- Total Billed Amount: [Total]
You can expect a subsequent communication containing the shipment tracking information upon dispatch. Should there be any discrepancies in the above details or any other specifications you wish to discuss, please reach out to our client service department at [Customer_Service_Email] or [Customer_Service_Phone_Number].
Your choice to shop with [Company_Name] is much appreciated. We are committed to providing you with the highest level of service.
Kind regards,
[Your Name]
[Your Title]
[Company_Name]
[Contact Information]
Through these templates, we aim to provide you with a structured and clear approach to crafting order confirmation emails that uphold the highest professional standards. It is essential to personalize the templates according to your company’s style and the specific details of each customer’s order. These communications not only confirm a successful transaction but also reinforce the reliability of your brand, encouraging ongoing customer engagement and loyalty.
Template 5:
Subject: Successful Order Receipt # [Order_Number] – [Company_Name]
Dear [Customer_Name],
We, at [Company_Name], are pleased to confirm the successful receipt of your recent order – Order # [Order_Number]. The items you chose are now being gathered for shipment. Please review the essential details below for accuracy:
i. Order ID: [Order_Number]
ii. Order Placement Date: [Order_Date]
iii. Consumer Name: [Customer_Name]
iv. Delivery Address: [Shipping_Address]
Order Breakdown:
- Product: [Product_Name], Quantity: [Quantity], Cost: [Price]
- Product: [Product_Name], Quantity: [Quantity], Cost: [Price]
Financial Details:
- Subtotal: [Subtotal]
- Shipping Charges: [Shipping_Fee]
- Taxes (if applicable): [Tax]
- Grand Total: [Total Cost]
Upon order dispatch, you will receive the shipping and tracking information. For any queries or changes, please feel free to contact our supportive customer service team at [Customer_Service_Email] or [Customer_Service_Phone_Number].
Thank you for choosing [Company_Name]. We appreciate your trust and hope to serve you again.
Kind Regards,
[Your Name]
[Your Position]
[Company_Name]
Template 6:
Subject: [Company_Name]: Your Order [Order_Number] has been received
Dear [Customer_Name],
Thank you for placing your order # [Order_Number] with [Company_Name]. This communication is to confirm that your order is being prepared for dispatch.
Here are the specifics of your transaction:
- Order Reference: [Order_Number]
- Date: [Order_Date]
- Chosen Method of Payment: [Payment_Method]
- Delivery Address: [Shipping_Address]
Particulars of Order:
- Description: [Product Name], Quantity: [Number of Items], Price per unit: [Unit Price]
- Description: [Product Name], Quantity: [Number of Items], Price per unit: [Unit Price]
Financial Recap:
- Item Subtotal: [Subtotal]
- Transport Charges: [Shipping Cost]
- Tax Imposed: [Applicable Tax]
- Overall Total: [Total Payment]
You’ll receive another email containing tracking details once your package ships. For any discrepancies or inquiries, kindly contact our customer support on [Customer_Service_Email] or [Customer_Service_Phone_Number].
Your preference for [Company_Name] is highly valued and we commit to delivering top-notch service.
Best Wishes,
[Your Name]
[Your Position]
[Company_Name]
Template 7
Subject: Confirmation and Details for Your Recent Order [#Order_Number] at [Company_Name]
Dear [Customer_Name],
We appreciate your business and thank you for your recent order at [Company_Name]. We are writing to confirm that your order, number [#Order_Number], placed on [Date], has been received and is now being processed.
Here is a summary of details pertaining to your order for your convenience and records:
Order Information:
- Order ID: [#Order_Number]
- Order Date: [Date]
Shipping Information:
- Recipients’ Name: [Customer_Name]
- Delivery Address: [Customer_Address]
List of Items Ordered:
- [Item_Name_1] : [Item_Quantity_1] : [Item_Price_1]
- [Item_Name_2] : [Item_Quantity_2] : [Item_Price_2]
- ……
Order Financials:
- Product(s) Subtotal: [Subtotal]
- Shipping and Handling: [Shipping_Cost]
- Tax Amount: [Tax_Cost]
- Total (Including Taxes and Shipping): [Total_Cost]
Your payment method [Payment_Method] has been billed for the total amount.
As soon as your items are packed and ready, we will send a follow-up email with tracking information. Depending on the chosen delivery method, you can expect to receive your order by [Expected_Delivery_Date]. Should there be any unexpected delays, we will promptly notify you.
Your satisfaction is our top priority. If you need to amend details of your order or have any questions, don’t hesitate to reach us at [Customer_Service_Email] or [Customer_Service_Phone_Number].
We strive to provide a seamless ordering experience and we are confident that your items will meet your expectations. Thank you for choosing [Company_Name]. We appreciate your trust in our products and services.
Best Regards,
[Your_Name]
[Your_Position]
[Company_Name]
[Company_Contact_Info]
Template 8
Order Confirmation – Your Purchase is Complete [Order #{{OrderNumber}}]
Subject: Order Confirmed – Thank You for Your Purchase
Dear {{CustomerName}},
Your order has been successfully processed, and we’re preparing it for shipment. Below are the details for your reference:
Order Number: {{OrderNumber}}
Order Date: {{OrderDate}}
Estimated Delivery Date: {{DeliveryDate}}
Shipping Address: {{ShippingAddress}}
Next Steps:
- You will receive a shipping confirmation email with tracking details once your order is dispatched.
- To track your order, visit our Order Status Page or use the tracking number provided in the next email.
- For any questions, reply to this email or contact our support team at [support email].
Thank you for choosing [Your Business Name]. We appreciate your trust in us.
Sincerely,
[Your Company Name]
[Website URL]
Template #9: Standard Order Acknowledgment
Subject: Order Received – {{OrderNumber}}
Dear {{CustomerName}},
We’ve received your order (#{{OrderNumber}}) and are processing it. You’ll receive another email once it ships.
Order Summary:
- Date: {{OrderDate}}
- Total: {{OrderTotal}}
- Payment Method: {{PaymentMethod}}
For questions, contact us at [support email].
Thank you,
[Your Company]
Template #10: Minimalist Confirmation
Subject: Confirmation: Your Order #{{OrderNumber}}
Hi {{CustomerName}},
Your order is confirmed. Details below:
Order #{{OrderNumber}}
Items: {{ItemCount}}
Total: {{OrderTotal}}
We’ll notify you when it ships.
[Your Company]
Template #11: Detailed Order Summary
Subject: Your Order Details – #{{OrderNumber}}
Dear {{CustomerName}},
Thank you for your purchase. Here’s your order summary:
Items Purchased:
- {{ProductName}} (Qty: {{Quantity}}) – {{Price}}
- [Additional items…]
Total: {{OrderTotal}}
Shipping to: {{ShippingAddress}}
Expected delivery: {{DeliveryDate}}.
[Your Company]
Template #12: Subscription Order Confirmation
Subject: Subscription Confirmed – #{{OrderNumber}}
Hi {{CustomerName}},
Your subscription order (#{{OrderNumber}}) is active.
Details:
- Plan: {{SubscriptionPlan}}
- Billing Cycle: {{BillingFrequency}}
- Next Charge: {{NextBillingDate}}
Manage your subscription here.
[Your Company]
Template #13: Digital Download Confirmation
Subject: Your Download is Ready – #{{OrderNumber}}
Dear {{CustomerName}},
Your digital purchase (#{{OrderNumber}}) is complete. Access your files below:
Download Links:
- {{ProductName}}
- License Key
For help, reply to this email.
[Your Company]
Template #14: Backorder Notification
Subject: Order Received – Item on Backorder (#{{OrderNumber}})
Hi {{CustomerName}},
Your order is confirmed, but one item is temporarily out of stock:
Backordered Item: {{ProductName}}
Restock Date: {{RestockDate}}
We’ll ship it as soon as it arrives. Cancel or modify your order here.
[Your Company]
Template #15: Wholesale/B2B Order Confirmation
Subject: Wholesale Order #{{OrderNumber}} – Received
Dear {{BusinessName}},
We’ve received your wholesale order (#{{OrderNumber}}).
PO Number: {{PONumber}}
Net Terms: {{PaymentTerms}}
Estimated Ship Date: {{ShipDate}}
Contact your account manager at [contact info] for changes.
[Your Company]
Template #16: Preorder Confirmation
Subject: Preorder Placed – #{{OrderNumber}}
Hi {{CustomerName}},
Thank you for preordering {{ProductName}}.
Release Date: {{ReleaseDate}}
Payment Method: {{PaymentMethod}}
We’ll charge your card and ship on the release date.
[Your Company]
Template #17: Express Shipping Confirmation
Subject: Your Order Shipped via Express (#{{OrderNumber}})
Dear {{CustomerName}},
Your order (#{{OrderNumber}}) is shipped via {{ShippingMethod}} and will arrive by {{DeliveryDate}}.
Tracking Number: {{TrackingNumber}}
Track Here: [Link]
[Your Company]
Template #18: International Order Confirmation
Subject: International Order #{{OrderNumber}} – Customs Info
Hi {{CustomerName}},
Your international order (#{{OrderNumber}}) is processing.
Note: Duties/taxes may apply upon delivery.
Tracking: Available in 1-2 business days.
[Your Company]
Template #19: Post-Purchase Upsell
Subject: Order Confirmed – Exclusive Offer Inside (#{{OrderNumber}})
Dear {{CustomerName}},
Your order (#{{OrderNumber}}) is confirmed. As a thank you, enjoy 10% off your next purchase with code THANK10.
Shop again here.
[Your Company]
Template #20: Eco-Friendly Brand Template
Subject: Order #{{OrderNumber}} – Shipped Sustainably
Hi {{CustomerName}},
Your order (#{{OrderNumber}}) is en route in eco-friendly packaging.
Carbon Offset: We’ve offset this shipment’s emissions.
Track your order here.
[Your Company]
Template #21: VIP Customer Confirmation
Subject: Your VIP Order is Confirmed (#{{OrderNumber}})
Dear {{CustomerName}},
As a valued VIP member, your order (#{{OrderNumber}}) receives priority processing.
Expected Ship Date: {{ShipDate}}
VIP Benefits: Free returns, early access, and dedicated support.
Thank you for your loyalty.
[Your Company]
Make sure that the placeholders are adapted to suit the unique details for each order. These templates aim to facilitate professional, clear, and instructive correspondence with your customers, notifying them about their order status while emphasizing transparency and trustworthiness. This approach will significantly contribute to your brand loyalty and customer retention.
15 Thank You Statements for Order Confirmations
- “Thank you for your order. We’ve received your purchase and are processing it now.”
- “We appreciate your order and will notify you once it ships.”
- “Thank you for choosing us. Your order is confirmed and will be processed shortly.”
- “Your order has been received. We’re grateful for your business.”
- “Thank you for trusting us with your purchase. Your order details are below.”
- “We’ve successfully processed your order. Thank you for shopping with us.”
- “Your order is complete. We appreciate your support and will ship it soon.”
- “Thank you for your purchase. Your items are being prepared for delivery.”
- “We acknowledge your order and appreciate your business.”
- “Thank you for placing your order with us. It’s now being processed.”
- “Your order has been confirmed. We’re working to get it to you promptly.”
- “We sincerely thank you for your order. Please find the details below.”
- “Thank you for your purchase. Contact us if you have any questions.”
- “Your order is in our system. We appreciate your trust in our products.”
- “Thank you for your recent order. We’ll send shipping updates soon.”
Usage Tips:
- Pair with order details (number, date, items) for clarity.
- Add a call-to-action (e.g., “Track your order here” or “Contact support”).
- For subscriptions/digital orders, tweak to include access instructions.
25 customer satisfaction-focused statements to use after order placement
Order Confirmation & Appreciation
- “Thank you for your order! We’re preparing it with care.”
- “Your purchase is confirmed – we appreciate your trust in us.”
- “We’ve received your order and are working to get it to you swiftly.”
Processing Assurance
- “Your order is now being processed for fast, accurate fulfillment.”
- “Rest assured, we’re handling your order with priority attention.”
- “Our team is carefully preparing your items for shipment.”
Shipping Transparency
- “We’ll notify you the moment your order ships.”
- “Your package will be on its way shortly – tracking details to follow.”
- “Expect a shipping update within 24 hours.”
Quality Commitment
- “We guarantee the quality of every item you’ve ordered.”
- “Your satisfaction is our priority – we’ve double-checked your order.”
- “Only the best for you – we’ve hand-selected your items.”
Customer Support
- “Need help? Our support team is ready to assist you.”
- “For any questions, reply to this email – we’re here for you.”
- “Your satisfaction matters – contact us anytime.”
Loyalty & Retention
- “As a valued customer, we appreciate your repeat business.”
- “Thank you for being part of our [Brand] family.”
- “We’re honored you chose us – expect excellence.”
Post-Purchase Experience
- “We hope you love your order as much as we loved preparing it.”
- “Your unboxing experience is just as important as your purchase.”
- “We’d love your feedback once your order arrives.”
Exclusivity & Appreciation
- “As a thank you, enjoy [exclusive perk] on your next order.”
- “You’re why we do what we do – thank you.”
- “We don’t take your trust lightly – thank you for choosing us.”
- “Your business fuels our passion – we’re grateful for you.”
These templates are designed to streamline your order confirmation process, ensuring that every customer receives a clear, concise, and informative acknowledgment of their purchase. Remember to personalize each template to cater to your brand identity and to provide all the necessary order and contact information to promote transparency and trust.
Implementing these templates can help you maintain a consistent communication strategy that reflects your company’s professionalism and commitment to customer satisfaction. By doing so, you will fortify customer relations and foster the longevity of your brand’s reputation in the marketplace.
